We're here to help! Get fast, friendly, and discreet support 24/7
Average reply time: 2-4 hours during business hours, 24/7 emergency support
All support conversations are private, encrypted, and handled with complete discretion
Knowledgeable, friendly staff ready to assist with orders, products, and account issues
For general inquiries and order assistance:
support@coupledelight.comResponse time: 2-4 hours
For privacy concerns or account security:
privacy@coupledelight.comPriority response: 1-2 hours
Track orders, shipping issues, or returns:
orders@coupledelight.comResponse time: 2-4 hours
For urgent issues requiring immediate attention:
urgent@coupledelight.comAvailable 24/7 • Response within 1 hour
All orders ship in plain, unmarked boxes with no product information visible. Billing appears as “CoupleDelight LLC” with no product details on your statement.
Standard shipping: 5-7 business days. Express shipping: 2-3 business days. All orders are processed within 24 hours (business days).
Unopened products can be returned within 14 days. Due to hygiene regulations, opened intimate products cannot be returned. Defective items are replaced or refunded immediately.
We use military-grade encryption for all data. Your information is never shared or sold. See our Privacy Policy for details.
We accept all major credit cards, debit cards, and secure payment methods. All transactions are encrypted and PCI DSS compliant.
Submit verification photos and ID (which are securely deleted after verification). Verified couples get a special badge and access to premium features.
We respond to all support requests within 2-4 hours during business hours, and offer 24/7 emergency support.
Our team is trained to handle all product questions, order issues, and account concerns professionally.
We won't rest until your issue is resolved. Your satisfaction and privacy are our top priorities.